2. Before Delivery

• How do I know if my order is confirmed?

  An order confirmation is sent to you immediately after you placed your order successfully. In the event that you do not receive it, kindly check your junk mail.

• Can I postpone my delivery to a later date?

  Yes, provided it's D-1 (where D = Delivery Date and before 3pm) If the above is fulfilled, you can write to us here

• Can I replace the items before my delivery?

  Yes, provided it's D-1 (where D = Delivery Date and before 3pm) and replacing with items of the same or greater value* If the above is fulfilled, you can write to us here *A payment email will be sent to you for follow-up before fulfilment

• Can I change my billing details?

  Yes, provided it's D-1 (where D = Delivery Date and before 3pm) If the above is fulfilled, you can write to us here

• Can I change my shipping details

  Yes, provided it's D-1 (where D = Delivery Date and before 3pm) If the above is fulfilled, you can write to us here

• Can I amend my delivery for other issues?

  Yes, provided it's D-1 (where D = Delivery Date and before 3pm) for below events (not exhaustive): Change delivery timeslot earlier Last minute postponement An amendment charge of $5 will be incurred. Should you agree to the above, you can write to us here

• Can I cancel the order?

  For general cancellation policy and provided it's D-1 (where D = Delivery Date and before 3pm), we can: Convert the dollar amount into equivalent credits stored in e-gift card (valid for 1 month) If the above is fulfilled, you can write to us here