6. Refund

• Can I get a refund after buying before delivery?

  No, unfortunately we are unable to do that. All confirmed orders are strictly non-refundable. We ask for your kind understanding to buy only what you need!

• Can I get a refund if there's a missing / incorrect items in my delivery?

  For missing / incorrect items, kindly write to us here first. Thereafter, we will get in contact with you after investigation and have the foremost rights to perform (in descending order): Redelivery up to a maximum of 3 times before it is deemed failure, upon which Conversion of retail sale pr...

• How is the refund processed?

  For refund, it will be automatically credited within 7 days into the credit card account which you have used in your previous purchase. If the above is not fulfilled, you can write to us here

• Can I do an exchange after receipt of items?

  Our policy lasts 7 calendar days from the date you receive your item(s); upon we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In addition, the item cannot be returned...

• Can I get a full cancellation?

  We will make a thorough investigation first on a case-by-case basis. Next, we will commence service recovery based on here. If the above is not satisfactory, we will discuss with you directly to see what's the best outcome for both parties!