Can I get a refund if there's a missing / incorrect items in my delivery?

For missing / incorrect items, kindly write to us here first.

Thereafter, we will get in contact with you after investigation and have the foremost rights to perform (in descending order):

1. Redelivery up to a maximum of 3 times before it is deemed failure, upon which
2. Conversion of retail sale prices of the items (reflected in invoice) into credit in e-gift card

Example:

• If 1x Cold Whisked Matcha Milk is missing
• Retail sale price = SGD6.3 (after all discounts and promotions)
• We will credit a total of SGD6.3 into credit in e-gift card